General Policy
MSM Study FZ-LLC (“MSM”)
Acceptance of Enrolment
An official Confirmation of Acceptance will only be issued once prepayment for the course has been received.
Payment
All course fees and visa-related charges must be paid in full at least 30 days prior to the intended course start date to ensure sufficient time for visa processing.
If payment is received less than 30 days before the course begins, MSM cannot guarantee timely visa issuance, and the course start date may be subject to change.
Accepted payment methods: bank transfer.
Please note: All bank transfer fees (sending and receiving) are the responsibility of the sender.
The Student undertakes to pay MSM a refundable deposit in the amount of 2,000 USD upon arrival. This deposit may be used in the event of any damage caused to facilities at the place of accommodation and/or the education center by the Student. In the event that the deposit is spent in order to pay for damage caused to facilities at the place of accommodation or the education center, the Student shall be obliged to repay the original amount of the deposit based on written notification to do so by MSM. MSM undertakes to return the deposit, or any unused part thereof, to the Student following the end of the course and as soon as it receives confirmation from the place of accommodation and/or the education center that no damage has been caused.
Course Start Date
If necessary, the course start date may be deferred.
However, if a visa has already been issued, the visa dates cannot be amended, and may no longer align with the revised course schedule.
Visa
Students will remain under the MSM’s sponsorship only while actively enrolled in a full-time study program. Sponsorship will not continue after the completion of studies.
Exiting the UAE automatically cancels the Student Visitor Visa. Students are responsible for ensuring that they do not overstay their visa duration. Any fines incurred due to overstaying or failure to exit the country in a timely manner will be the student’s responsibility.
Students who are changing their visa status (e.g., from tourist, employment, or residence visa) must ensure that they have sufficient remaining time on their current visa. Any fines or charges resulting from delays or overstays will be the responsibility of the student.
All visa requirements please check with the UAE consulate in your country according to your nationality.
If MSM is sponsoring your visa you should pay extra for this service.
Attendance Requirements
In accordance with immigration regulations, students are legally required to attend their classes and maintain a minimum attendance rate of 80% per calendar month.
If a student’s attendance falls below 70%, they will receive a verbal warning, followed by a written warning.
Continued non-compliance with attendance requirements may result in the student being reported to immigration authorities.
Should a student be absent for a period longer than two consecutive weeks without providing a valid reason, the student may be officially reported as expelled.
In such cases:
- The student’s immigration file will be blacklisted
- A fine of 2,000 USD will be applied
- Additional penalties may also be imposed by the immigration office or other relevant authorities
Class Lateness Policy
Arriving late to class disrupts the learning experience for all students. MSM applies the following rules regarding lateness:
- Students arriving more than 15 minutes late after the lesson has begun will be marked as late (‘L’) in the attendance register.
- Accumulating three (3) ‘L’ marks will be recorded as one unexcused absence.
Course Materials
Course fees do not include textbooks or study supplies. All students are required to purchase their own materials upon arrival.
Public Holidays
Please note that no classes are held on official public holidays.
Missed lessons due to public holidays are not compensated or refunded.
Code of Conduct & Discipline
All students are expected to follow the school’s rules and maintain appropriate behaviour.
- Unsatisfactory conduct may lead to disciplinary actions, including expulsion.
- In case of expulsion, no refund will be issued, and the student will be responsible for all associated travel and relocation costs.
The MSM Code of Conduct is available upon request. Students are responsible for familiarizing themselves with these guidelines.
Accommodation
MSM facilitates student accommodation in partnership with trusted providers. Students must agree to the terms of the selected provider.
- No refunds are provided for early departure.
- Charges will apply for additional nights.
- Alcohol and drugs are strictly prohibited in all student residences.
- Smoking is
Accommodation is paid for the minimum period of 2 months in advance.
Liability
MSM is not liable for service interruptions caused by factors beyond our control.
Any damage caused to school or accommodation property — intentional or not — will be charged to the responsible student(s).
Students in shared accommodation will be held jointly responsible for shared spaces. The school reserves the right to recover costs for damages or extraordinary cleaning.
Insurance
The student visa provided includes basic emergency medical insurance only. We strongly recommend purchasing comprehensive health and accident insurance. All insurance fees basic and others fees are paid extra by the student.
Jurisdiction
In the event of a legal dispute, both parties agree to submit to the jurisdiction of the UAE courts with authority over the matter.
Use of Student Images & Testimonials
By accepting our terms and conditions, students (or their parents/guardians, if under 18) grant permission to use student photos, videos, quotes, or testimonials for MSM’s marketing and promotional materials.
This may include content created by the school or third-party partners.
Code of Conduct
At MSM, we are committed to providing a respectful, safe, and inclusive environment for all students and staff. By joining our programs, students agree to follow the school’s behavioural standards both on campus and within accommodation premises.
Prohibited Conduct
The following actions are strictly forbidden and may result in immediate disciplinary action or expulsion without refund:
- Smoking on school grounds or in any student accommodation
- Consumption or possession of alcohol or drugs, or being under the influence of alcohol and drugs on school or accommodation premises
- Harassment, verbal abuse, or inappropriate behaviour towards staff or fellow students
- Theft, physical violence, or any form of immoral or illegal activity
- Repeated violation of minor rules despite receiving prior warnings
Students found violating these rules may be fined or permanently dismissed from the school and/or accommodation.
Accommodation Usage Guidelines
To ensure a comfortable and safe living environment, all students residing in MSM-arranged accommodation are expected to comply with the following rules:
- Maintain cleanliness and hygiene, especially in shared areas like kitchens, bathrooms, and common rooms
- Treat all furniture, appliances, and fixtures with care
- Students will be held financially responsible for any damages or misuse of items provided within the accommodation
- Respect and follow all house rules and regulations as outlined by the accommodation provider or hotel management
Failure to adhere to these guidelines may result in penalties, removal from the accommodation, or financial liability for any damages.
General Guidelines
Students will receive full accommodation details during the week of arrival.
MSM reserves the right to allocate students to any available residence based on the selected room type. While we will try to accommodate location or roommate preferences, these cannot be guaranteed.
- Check-in: From 4:00 PM
- Check-out: Before 11:00 PM
- Late check-out may incur additional charges.
Shared Living Expectations
To ensure a safe and respectful living environment, all students are expected to follow our shared accommodation rules:
Students are not permitted to:
- Invite overnight guests without prior written approval
- Host students from other rooms or switch rooms without authorisation from the Accommodation Team
- Smoke (including e-cigarettes, vape, or shisha) in rooms or shared areas
- Enter other students’ rooms without written consent
- Host parties in the apartment
- Consume alcohol outside of permitted hotel/residence areas
Room cleanliness and hygiene are the student’s responsibility.
Disciplinary Actions & Penalties
- First and second warnings will be issued for violations.
- Upon a third violation, the student will be required to leave the accommodation within 24 hours.
- No refund will be issued in cases of expulsion due to misconduct.
The school and accommodation providers reserve the right to conduct unannounced inspections at any time.
Policy on Unregistered Guests
If unregistered guests are found in a student’s room:
- They will be immediately removed from the accommodation
- All registered occupants of that room will be fined 2,000 USD each
This policy is enforced through regular inspections and CCTV monitoring.
If you become aware of any violations, please report them immediately to the Accommodation Team or Student Services.
Liability Disclaimer
MSM is not liable for any actions taken by the accommodation provider or hotel management resulting from the violation of rules, nor for any issues arising during your stay.
Gross Misconduct Policy
MSM upholds a zero-tolerance policy when it comes to student safety, legal compliance, and respect for others.
The following actions are considered gross misconduct and are strictly prohibited:
- Physical assault
- Verbal assault
- Bullying or intimidation
- Harassment of any kind
- Use, possession, or distribution of drugs or illegal substances
- Theft or intentional property damage
Any student found engaging in gross misconduct will be required to vacate the accommodation within 24 hours. No refunds will be issued. These behaviours are serious criminal offenses in the UAE and may lead to legal prosecution.
Tampering with fire alarms, fire extinguishers, or smoke detectors is a major safety violation. Any intentional interference with these devices is considered gross misconduct and may result in:
- Immediate eviction
- Legal charges
- Fines or imprisonment
- No refund
Accommodation Changes & Extensions
To request a room change or extend your stay, please submit a ticket via your Student Portal.
Extensions:
- Submit your request at least 4 weeks before your check-out date
- Minimum extension: for the duration of your course
- Late payment will result in 20 USD per each expired day
- MSM reserves the right to decline extension requests based on availability and policy
Accommodation Complaints & Early Departure
For any complaints or requests, open a ticket on your Student Portal.
Airport Transfer Policy
To arrange airport pick-up or drop-off, you must book your transfer at least 4 working days before your scheduled flight.
- If your flight is delayed, rescheduled, cancelled, or missed, you must inform us
Failure to notify us of any flight changes in time will result in the loss of your transfer fee. Only registered passengers are permitted to use the transfer service.
Notice of Change
All terms and conditions listed are subject to change without prior notice.